Customer Service Assistant (Customs)

Job Description:

Handling all incoming customer queries and questions.
Providing the appropriate service and information or referring clients to another department.
Referring problematic issues that they cannot solve to management.
Resolving customer complaints and issuing refunds as needed.
Handling payment transactions.
Adhering to a company’s policies and procedures at all times when assisting customers.

Main Duties and Responsibilities:

Create booking of import and export shipments.
Coordinate as well as monitor shipments, and ensure timely delivery.
Prepare and send manifest: Pre-alert, arrival notice, invoice, and other related documents.
Coordinate shipments with client agents, brokers, truckers, and carriers to ensure smooth operations.
Ensure accuracy and correctness of all documents as well as shipment details.

Customer Service Assistant Qualification/Skills:

Strong attention to details.
Good communication skills.
Highly organized.
Active listener.
Problem solving skills.
Personal/professional ethics.

Education and Experience Requirements:

Preferably with Bachelor’s degree in Customs Administration (but not required).
At least six (6) months of experience as Customer Service Assistant in logistics & freight forwarding.