Field Operations Specialist - CMS (Work From Home)
Taguig City, National Capital Region
Posted 22 days ago
- Company:
- ETeam PH
- Company Description:
- ETeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
- Contract Type:
- Contract
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
What you'll do
The scope of work is to the support of the Cloud Migration Simulation lab. This would be expanding Shared Services team to continue to perform the same functions, but allow for more partners to take the class. Deliverables for the CMS include:
• Data Cleanup
• URL validation
• Final Grading of partners simulation
• Submitting reports per class on overall and individual performance
• Answering tickets submitted by Atlassian Partners as it relates to their CMS
This role would require you to be amenable to work in the APAC and/or EMEA hours.
Qualifications
Your background
• Customer service background with the use of empathy, positive language and attentiveness.
• You have experience in managing LMS
• You can manage high-volume and demands.
• You are able to shift from one function to another with relative ease and proficiency
• Expertise in Microsoft Excel and Google Sheets
• You have demonstrated talent at inspiring change from customer feedback.
It would be great if you also have..
• Familiarity with Atlassian's suite of products, and experience using Service Desk tools.
• Understanding of program for Partners.
- Salary:
- 40.000,00 ₱ Monthly