BPO Training / Quality Specialist (WFH)

Facilitate Training Class/es
Promote and maintain quality standards and targets
Provide and Analyze variety of daily/weekly/monthly reports to optimize performance
Provide quality monitoring feedback to Team Leaders and Managers.
Achieve team/department targets and objectives
Ensure all initiatives are completed in a timely manner, creating a workplace that is conducive to positive performance.
Provide training gaps and trending analysis to assist with the coaching process of all teams.
Keep abreast of all programs and changes affecting the job function
Maintain cross functional relationships with various business units
Work with groups to assist and enhance customer service techniques
Participate in the identification, review , development and adaption of policies and procedures relating to the efficient operations of call center operations.
Excellent Communication Skills (Written and Verbal); Organized and Detail Oriented;
Proficiency in Excel; Working Knowledge of Power Point; must have fast and reliable internet connection (min 25mbps) and backup internet.
With 2-3 years experience Facilitate Training Class/es

40,000-45,000/month WFH

Job Types: Full-time, Permanent

Pay: Php40,000.00 - Php45,000.00 per month

Benefits:

Additional leave
Company Christmas gift
Company events
Health insurance
Life insurance
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee
Work from home

Schedule:

8 hour shift

Supplemental pay types:

13th month salary
Anniversary bonus
Bonus pay
Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Tips
Yearly bonus