IT Officer (Application Administration) - Exp in Java and Python

CEBU IT PARK, Cebu

Posted 11 days ago


Company:: Dempsey Resource Management Inc.
Company Description:: Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing applicants in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired skills, and maximize their potential to become an efficient, productive and successful employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and reward productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentives and satisfaction to all our stakeholders
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 17

Job Description

By joining us you will
● Design and implement functional contact flows allowing our hosting customers to reach
the best agent for their needs
● Fix bugs and implement changes in a timely manner
● Implement API calls to different business systems
● Maintain existing flows, rights groups, configurations and additional apps within our
contact center solution
● Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc
● Develop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git,
Terraform, Vault)
● Support and advise customer care units to improve business efficiency
● Take part in on-call duty to maintain 24/7 availability
● Continually learn new technologies
● Be part of a team that shapes how customer care is handled on a worldwide scale.
● Have the opportunity for remote work.

What we’re looking for:
● A team player who can easily work with multinational teams
● You have experience in at least one scripting language (e.g: Javascript, Python, ...),
including testing and debugging your code after deployment
● Familiarity with contact center / call center operations
● Your communication skills allow you to communicate technical details to a layman
audience
● Understanding of different operating systems
● Ideally you already have experience in telephony systems and SIP
● Ideally basic knowledge of MySQL or PostgreSQL
● Knowledge about data compliance (GDPR) is a plus
● Your experience comes from either formal education or practical knowledge
● Of course you are fluent in english