Oracle PL/SQL Developer

Cebu City, Cebu

Posted 20 days ago

Company:: Metacom BPO
Company Description:: Key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

Metacom BPO is Urgently Hiring an Oracle PL/SQL Developer!

Job Overview:
We are looking for a skilled Oracle PL/SQL Developer to provide 1st and 2nd-level support for customer agent support systems, focusing on resolving transaction issues. Candidates should have experience in call center support and strong SQL/PLSQL skills, with Oracle utilities and Unix experience being a plus.

Key Responsibilities:
1. 1st Level Support:
- Provide support for Agent Support APP (Clarify/IVR/WEB/TAS) and related platforms (RRP/BRM/RTR/POSA/MAX/PCRF).
- Troubleshoot and resolve issues reported by call centers or customer representatives, particularly when transactions fail.
- Offer daily support for in-house agent support systems.

2. Technical Analysis:
- Conduct proactive research and analysis of reported issues to assist with troubleshooting and root cause identification.
- Provide insights that help expedite the resolution process for the next level of support.

3. Reporting and Administrative Tasks:
- Regularly update status reports and handle necessary administrative duties.

Qualifications:
- Bachelor's degree in Computer Science, MIS, or related field, or equivalent experience.
- At least 1 year of experience with Oracle SQL is required.
- At least 1 year of experience with Oracle PL/SQL is preferred.
- Knowledge of Java, SOA, and Web Services is an advantage.
- Familiarity with Unix-based operating systems is a plus.
- Experience writing SQL queries in an RDBMS environment.
- Working knowledge of Clarify systems, with experience in testing/QA in telecommunications preferred.

Work Arrangement: On-site (IT Park, Cebu)

Apply Now!