Application Administration Experience in Java & Python-Cebu

Cebu IT Park, Cebu

Posted 20 days ago


Company:: Dempsey Resource Management Inc
Company Description:: DEMPSEY, INC – We are the RECRUITMENT PARTNER of Client Companies • We are an HR Firm engaged in the sourcing and referral of college graduates and professionals. • We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. • We can provide candidates for entry level, supervisory, managerial and executive positions for our client’s direct hiring. OUR GOAL We strive to become a significant venue both for private companies and professionals for the purpose of: ∗ matching their respective needs ∗ Creating opportunities for productive, meaningful and long-term employment. HOW CAN WE HELP CLIENT COMPANIES ∗ We provide an alternative, back-office manpower sourcing and recruitment services to fill up various job positions in their organization. HOW CAN WE HELP APPLICANTS? ∗ DEMPSEY is committed in finding our candidates the right job in the right company ∗ DEMPSEY do not charge any fee to our Candidate, whether or not they are successfully hired ∗ Applicants’ resume will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client WHAT WE CAN DO? ∗ DEMPSEY is committed in assisting its Clients in sourcing and finding suitable candidates to fill up their current personnel requirements by way of: . Prompt deployment of pre-qualified applicants . More applicants to choose from . Good quality applicants . Value-for-money recruitment process OUR CORE COMPETENCIES • Finance, Accounting, HR and Admin personnel • Sales, Marketing and Promotion personnel • Engineering, Technical and Highly-Skilled • IT, Web and Programming personnel • Behavioural Science personnel • Creative & Liberal Arts personnel
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

By joining us you will
● Design and implement functional contact flows allowing our hosting customers to reach
the best agent for their needs
● Fix bugs and implement changes in a timely manner
● Implement API calls to different business systems
● Maintain existing flows, rights groups, configurations and additional apps within our
contact center solution
● Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc
● Develop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git,
Terraform, Vault)
● Support and advise customer care units to improve business efficiency
● Take part in on-call duty to maintain 24/7 availability
● Continually learn new technologies
● Be part of a team that shapes how customer care is handled on a worldwide scale.
● Have the opportunity for remote work.

What we’re looking for:
● A team player who can easily work with multinational teams
● You have experience in at least one scripting language (e.g: Javascript, Python, ...),
including testing and debugging your code after deployment
● Familiarity with contact center / call center operations
● Your communication skills allow you to communicate technical details to a layman
audience
● Understanding of different operating systems
● Ideally you already have experience in telephony systems and SIP
● Ideally basic knowledge of MySQL or PostgreSQL
● Knowledge about data compliance (GDPR) is a plus
● Your experience comes from either formal education or practical knowledge
● Of course you are fluent in english