Application Administration
Cebu, Cebu
Posted yesterday
- Company:
- Your Go to Recruiter
- Company Description:
- • We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. • We can provide candidates for entry level, supervisory, managerial and executive positions for our client’s direct hiring.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
the best agent for their needs
● Fix bugs and implement changes in a timely manner
● Implement API calls to different business systems
● Maintain existing flows, rights groups, configurations and additional apps within our
contact center solution
● Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc
● Develop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git,
Terraform, Vault)
● Support and advise customer care units to improve business efficiency
● Take part in on-call duty to maintain 24/7 availability
● Continually learn new technologies
● Be part of a team that shapes how customer care is handled on a worldwide scale.
● Have the opportunity for remote work.
What we’re looking for:
● A team player who can easily work with multinational teams
● You have experience in at least one scripting language (e.g: Javascript, Python, ...),
including testing and debugging your code after deployment
● Familiarity with contact center / call center operations
● Your communication skills allow you to communicate technical details to a layman
audience
● Understanding of different operating systems
● Ideally you already have experience in telephony systems and SIP
● Ideally basic knowledge of MySQL or PostgreSQL
● Knowledge about data compliance (GDPR) is a plus
● Your experience comes from either formal education or practical knowledge
● Of course you are fluent in english
Show less