Technical Support and End User Services Manager

San Juan, National Capital Region

Posted more than 30 days ago


Company:: Dempsey Resource Management , Inc.
Company Description:: We are an executive search company engaged in sourcing and referral of college graduates and professional in various fields. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization for direct hiring.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Qualifications:
-Candidate must possess at least Bachelor's/College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
-At least 2 years of experience in a related function is required.
-Experience in remote desktop and onsite technical assistance is required.
-Provide/demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.
-Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems. -Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
-Can work with minimal supervision and must be willing to work long hours and be on-call duty.
-Experience in technical coaching and staff development is mandatory.

Duties and Responsibilities:
-Will lead onsite technology resource.
-Responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis.
-Will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule.
-Will manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner.
-Performs full supervision of the ICT Hardware Technical Support Group.

Work Schedule:
5 days a week (Onsite)
Office Hours: 8:00AM-5:00/7:00AM-4:00PM
2 Days Off (Weekends)