Technical Support and End User Services Manager - San Juan

San Juan, National Capital Region

Posted 5 days ago


Company:: Dempsey Resource Management Inc.
Company Description:: Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

The Technical Support and End User Services Manager will be the lead onsite technology resource 24/7; Responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis; Serves as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule; Manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner; Performs full supervision of the ICT Hardware Technical Support Group.

JOB QUALIFICATIONS:
- Candidate must possess at least Bachelor's / College Degree in Computer Science, Computer Engineering and/or related IT course/s from a Reputable College / University
- At least 2 years of experience in a related function is required
- At least 2 years leadership experience with an ability to head and direct technical support teams
- Experience in remote desktop and onsite technical assistance is required
- Experience in technical coaching and staff development is mandatory
- Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems
- Has project management skills
- Must be research, goal, and result-oriented
- Excellent verbal and written communication | Should be able to effectively communicate with technical & non-technical people
- Can work with minimal supervision
- Amenable to work in San Juan
- Work Schedule: Monday - Friday | 8:00AM-5:00PM / 7:00AM-4:00PM | Weekends Off | Must be willing to work long hours and be on-call duty
- Salary Range: ₱60,000 - ₱80,000

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