Technical Support and End User Services Manager - 2 years exp

Greenhills, San Juan, National Capital Region

Posted more than 30 days ago


Company:: Dempsey Resource Management Inc.
Company Description:: Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing applicants in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired skills, and maximize their potential to become an efficient, productive and successful employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and reward productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentives and satisfaction to all our stakeholders
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 100

Job Description

Description:
The Technical Support and End User Services Manager will be the lead onsite technology resource 24/7. This role will be responsible for managing the onsite Local Support and assure that internal clients receive a high level of support on a daily basis. This person will serve as an escalation point for critical issues from our user community and manage projects to completion on or ahead of schedule. A key component of this position is to manage projects and issue resolution expectations by communicating status to the ICT Manager in a timely manner. Performs full supervision of the ICT Hardware Technical Support Group.

Qualification:
-Candidate must possess at least Bachelor's/College Degree in Computer Science, Computer Engineering or related IT course from a Reputable College / University.
-At least 2 years of experience in a related function is required. Experience in remote desktop and onsite technical assistance is required.
-Provide/demonstrate at least 2 years leadership experience with an ability to head and direct technical support teams.
-Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
-Has project management skills, must be research, goal and result oriented, excellent verbal and written communication, should be able to effectively communicate with technical & non-technical people.
- Can work with minimal supervision and must be willing to work long hours and be on-call duty. Experience in technical coaching and staff development is mandatory.