IT Software Specialist - CRM

Responsibilities:

● Manage and maintain CRM and Ecommerce systems, ensuring data accuracy, security, and accessibility.

● Collaborate with sales, marketing, ecommrece, and customer service teams to understand their needs and provide solutions and enhancements to the relevant systems.

● Coordinate with developers and technical support teams to fix bugs and deliver customizations and enhancements to meet business requirements.

● Train and support users on functionalities and best practices.

● Monitor and analyze data to identify trends, opportunities, and areas for improvement.

● Integrate CRM with other business systems and applications.

● Stay updated with the latest CRM and Ecommerce related technologies and trends.

● Ensure compliance with data protection regulations and industry standards.

Qualifications:

● Minimum of 3 years of experience in IT with a focus on CRM and Ecommerce systems.

● Proven experience in managing and optimizing systems in a retail environment.

● Experience in CRM/Ecommerce customization, configuration, and integration.

● Familiarity with sales and marketing processes within the retail industry.

● Bachelor’s degree in Information Technology, Computer Science, Business

Administration, or a related field.

● Strong technical knowledge of CRM systems (e.g., Salesforce, Capillary CRM, Microsoft Dynamics, Hubspot, Zoho CRM).

● Strong technical knowledge of Ecommerce systems (e.g., Salesforce, Magento, Shopify)

● Proficiency in database management and data analysis.

● Excellent problem-solving and troubleshooting skills.

● Strong communication and interpersonal skills.

● Ability to work independently and collaboratively within a team.

● Detail-oriented with strong organizational skills.

● Familiarity with retail industry processes and requirements is a plus.