Customer Support Specialist
Muntinlupa, National Capital Region
Posted 3 days ago
- Company:
- GECO Philippines Inc.
- Company Description:
- GECO Asia is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. For the last 12 years, we’ve been known in the Asia Pacific marketplace as a specialist provider of high-end IT resources.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
a. resolve product and service problems by clarifying the concern; determining cause; selecting and explaining the best solution; following up to ensure resolution through various communication channels
b. identify and assess customer needs to achieve satisfaction
2. Communication Management
a. handle customer communication and/or concern through various channels (i.e. calls, chat, emails, etc.)
b. follow communication procedures, policies and guidelines
3. Order Management
a. handle customer order requests received from various channels
b. follow order processing procedures, policies and guidelines
4. Teamwork
a. contribute to team effort by reaching related results as needed
b. recommend potential products/services to management by collecting customer information and analyzing customer needs
c. build sustainable relationships of trust through open and interactive communication within the team
5. Perform additional tasks or projects assigned
IV. JOB SPECIFICATIONS
The candidate must have:
● at least two (2) years telemarketing and phone sales experience ;
● a competitive communicative competence;
● experience using CRM/Sales software preferred;
● strong sense of commitment to the organization’s goals and values;
● high flexibility in shifting schedule and extended working hours;