Technical Writer (Taguig)

Taguig, National Capital Region

Posted 6 days ago

Company:: Nityo Infotech Services Philippines Inc.
Company Description:: Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Malaysia, Thailand and Philippines). Its portfolio of solutions and services would include: Outsourcing; System Integration; Application Software Development; Consulting; Quality Assurance and Training. Nityo provides services to several local and multinational clients including those coming from Fortune-Global 1000 companies on Commercial, Industrial and Government sectors with key vertical markets such as: financial, life sciences, healthcare, telecommunications, utilities and independent software vendors.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 6

Job Description

Location: BGC, Taguig (Onsite)

Schedule: 8 pm - 5 am

Key Responsibilities:
• Understand the scope of documentation.
• Collate and analyze available documentation such as requirement documents or specification documents.
• Create and maintain a central knowledge database which will include updates, organization, translation requests, announcements, and known issues.
• Support the creation of training material for product verticals.
• Respond to all knowledge database feedback and targeted training feedback.
• Audit knowledge database and training to ensure information is current.
• Technical writing
• Online help authoring
• Instruction Writing
• Basic knowledge of HTML
• Strong analytical skills
• Requirements analysis
• Content development
• Editing and Proofreading
• Experience in content management systems
• Understand the quality assurance norms and guidelines.
• Exceptional communication and interpersonal skills
• Mentoring
• Knowledge in documentation a ticketing system for receiving and completing requests.
• Effective team leader and a quick learner

Qualifications:
• Minimum of 5 years of experience in training, sales, or a vendor-facing role.
• Bachelor's degree in Instructional Design, Education, Educational Technology, or a related field OR Completed at least 2 years in college with no back subjects
• 8+ years of experience in technical writing and editing online help content or customer support/agent-facing help content.
• A certificate in Technical Writing or Software Documentation will be an advantage.