Solutions Engineer

Solutions Engineer
- primarily responsible for providing technical consultancy and support for pre to post sales
activities
- to function with a high motivated customer support team and to develop and maintain
customer relationships at a technical level
Major Duties and Responsibilities:
 Liaises with the sales team during the pre-sales process
 Develops and configures pre-sales presentation and demonstration kits relating to the
designated product to which assigned
 Undertakes presentations on software products and services and how they interact with third
party technologies
 Acts as lead person for the project management of all Solutions activities and in situations
requiring client contact. Provides technical support to customers, partners and resellers at the
pre-sales phase. Responds to clients’ inquiries and requests and provides responsive solutions
during the pre-sales phase.
 Performs product testing and provides feedback on issues surfaced to the team
 Performs on-site and off-site pre-sales consultancy in response to customer requirements by
assessing customer’s business problems and recommending appropriate solutions
 Submits to superior officers periodic reports on the operations and activities of the work unit
with corresponding analysis and recommendations
 Participates in the generation of ideas and strategies for the development of marketable
services and solutions at the pre-sales period; Initiates indigenization of existing systems for
local and company-specific application
 Installs operating systems and applications as required by clients and as approved by
management; installs and removes peripherals as required for upgrades or downgrades during
the pre-sales stage.
Minor Duties and Responsibilities:
 Documents proposed solution and articulates its business value to customers when complex
problems require unorthodox thinking.
 Provides training and development interventions in the form of on-the-job training and
mentoring or the facilitation of formal learning sessions
 Participates in various corporate programs and activities; attends training programs and learning
sessions for the enhancement of professional, technical, and personal proficiencies
 Undertakes site visits to carry out pre-sales demonstrations and presentations with the sales
team
 Performs ocular inspections and documentation of existing hardware / network infrastructure;
undertakes documentation of inspection findings and submits the corresponding
recommendations