We are Hiring for Call Center Agent - Davao

Job Summary:
The Customer Service Representative (CSR) is responsible for providing exceptional customer service to our clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. The CSR will handle incoming calls, emails, and chat interactions while maintaining a high level of professionalism and efficiency.

Key Responsibilities:

Customer Interaction:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Address customer complaints and provide appropriate solutions.

Issue Resolution:
Identify and troubleshoot customer issues.
Escalate complex issues to the appropriate department or supervisor.
Follow up to ensure that issues are resolved to the customer’s satisfaction.

Team Collaboration:
Work collaboratively with team members to achieve departmental goals.
Participate in training sessions and team meetings.

Continuous Improvement:
Provide feedback to management on recurring customer issues.
Suggest improvements to enhance the customer service experience.
Qualifications:

Education: High school diploma or equivalent required. Associate or bachelor’s degree preferred.

Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities.
- Proficiency in using computers.
- Ability to handle stressful situations calmly and effectively.
- 1 year experience minimum

Personal Attributes:
- Patient, empathetic, and able to handle difficult customers with professionalism.
- Detail-oriented and organized.
- Able to work independently and as part of a team.

Working Conditions:
This position may require flexible hours, including evenings, weekends, and holidays.
The role may be remote or office-based, depending on company policy.

Benefits:

- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Retirement plan options
- Opportunities for career advancement