1 year Experience Needed - Call Center Agents - Davao
Davao, Davao del Sur
Posted 5 days ago
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
We are seeking a dynamic Call Center Agent to join our team. The ideal candidate will be responsible for delivering outstanding customer service, managing customer inquiries, and resolving issues promptly. The successful candidate will demonstrate strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Handle a high volume of inbound and outbound calls efficiently and courteously.
- Respond to customer queries and provide detailed and accurate information.
- Diagnose and resolve customer issues swiftly and effectively.
- Conduct follow-up communications to ensure complete resolution of customer concerns.
- Keep comprehensive records of customer interactions and update account details as necessary.
- Ensure compliance with company policies and procedures in all customer interactions.
- Offer constructive feedback and ideas for improving customer service processes.
- Engage in ongoing training to maintain up-to-date knowledge of products and services.
Requirements:
- At least High School Graduate
- Good communication skills
- Friendly and patient
- Ability to handle customer inquiries
- Willing to undergo training
- Salary:
- 17.500,00 ₱ Monthly