Customer Relations Service Manager

JOB SUMMARY: Responsible for monitoring the daily activities in the Engineering Department; directly involved in implementing guidelines for service transaction, office management and other related matters in coordination with the Engineering & Service Senior Manager.

QUALIFICATIONS:
* Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
* With at least five (5) years' customer service experience as a Manager
* Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
* With good customer service, negotiation, and presentation skills
* High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES:
Spearheads the implementation of re-engineering the department and continuously monitoring compliance of each section.
Measures the stage by stage development of on-going improvement by regularly visiting key
* customer to acquire service performance feedback.
Formulates system improvement for the Engineering support group such as the Service
* Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders. Negotiates service contracts.
* Establishes and develops systems and procedures on how to handle service requirements.
* Monitors and evaluates cost saving measures for office supplies and maintenance.
* Maintains close liaison with customer and principals..
* Assists and monitors service schedules and operations.
* Acts as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.
* Joins and presides in the regular meetings with the Engineering Supervisors regarding service complaints and accounts receivables.
*Coordinates with different departments regarding commitments, service standards and
* Update on equipment repairs in general.
* Performs other related tasks that may be assigned from time to time.