Collection Supervisor

Role Overview:

Collection work on accounts to minimize bad debt losses, support collections, and profitable sales.
Role Responsibility:

• Making outbound calls and following up to customers with delinquent accounts in a professional and courteous manner, and discussing overdue payments, payment options and negotiating payment terms to bring accounts current.
• Meeting performance targets and goals related to call volume, collection rates, and customer satisfaction.
• Lead and manage a team of collection agents, providing guidance, training, and performance feedback to ensure targets are consistently met or exceeded.
• Develop and implement effective collection strategies to optimize debt recovery while preserving customer relationships.
• Stay abreast of industry developments and best practices in collections to drive continuous improvement within the department.
• Conduct regular team meetings and performance reviews to assess progress and address any issues or challenges.

Qualifications:
• Bachelor’s degree in business administration, finance, or related field preferred.
• Minimum of 3-4 years of experience in collections, with at least 2 years in a supervisory role within a BPO environment.
• Proven track record of meeting and exceeding collection targets in a high-volume setting.
• Strong leadership and team-building skills, with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills, with the ability to interact effectively with team members and clients.
• Proficiency in MS Office and collection software.
• Thorough knowledge of industry regulations and compliance requirements.
• Ability to adapt to changing priorities and thrive in a fast-paced, deadline-driven environment.

Work Setup:
Willing to work on-site McKinley, Taguig City (office-based),
Day Shift, 6 days a week
Can Start ASAP