Welsend Global Services Inc.


Industry / Business Sector: Call center
Province:: National Capital Region
City:: Taguig

Company Description

At Welsend Global Services, we elevate efficiency and exceed expectations with tailored solutions that unlock growth.

jobs available at Welsend Global Services Inc.

Customer Service Trainer - BPO

Salary ₱40,000.00 Monthly

Taguig, National Capital Region

Responsibilities: 1. Develop and execute monthly training plans. 2. Conduct onboarding, refresher, and process update training. 3. Provide performance feedback and assessments during training. 4. Deliver advanced training on service...

BPO Quality Analyst

Salary ₱35,000.00 Monthly

Taguig, National Capital Region

Responsibilities: 1. Evaluate and score service channel sessions according to QA standards. 2. Provide QA reports to management and agents. 3. Develop and implement monthly quality inspection plans. 4. Suggest...

BPO Team Leader

Salary ₱40,000.00 Monthly

Taguig, National Capital Region

Responsibilities: 1. Monitor agent performance to ensure SLA and KPI targets are met. 2. Provide real-time Q&A support, handle escalations, and coach agents. 3. Troubleshoot complex or escalated cases. 4....

Customer Service Agent

Salary ₱24,000.00 Monthly

Taguig, National Capital Region

Responsibilities: 1. Answer or receive customer requests via different service channels (chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP. 2. Resolve cases within the scope of authority or...

BPO Operations Manager

Salary ₱70,000.00 Monthly

Taguig, National Capital Region

Responsibilities: 1. Oversee the team’s daily operations, including attendance, performance, and communication. 2. Monitor team progress towards goals. 3. Analyze and report business performance data to Cainiao. 4. Evaluate team...

Salary ₱40,000.00 Monthly

Taguig, National Capital Region

Responsibilities: 1. Monitor agent performance to ensure SLA and KPI targets are met. 2. Provide real-time Q&A support, handle escalations, and coach agents. 3. Troubleshoot complex or escalated cases. 4....

Operations Manager

Taguig, National Capital Region

Role Name: Operations Manager Company Overview: Call Center/ IT-Enabled Service/ BPO Job Responsibilities: This position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing...

Team Leader - Chinese Bilingual (Order Taking)

Taguig, National Capital Region

As a Team Leader, you will lead and inspire a team of Customer Service Agents specializing in restaurant order taking. Your primary focus will be to ensure your team delivers...