AR/Collections Officer

Location: Eastwood, QC (onsite)
Schedule: Day Shift (AU Shift) - Shift starts at 5 am or 6 am

To support the accounts receivable function across all related businesses and revenue streams. Duties include but are not limited to, collecting outstanding amounts due, partnering with customers to efficiently resolve customer issues, and maintaining accurate, timely accounts receivable ledger within the system.

Key Duties and Responsibilities:

The key duties and responsibilities include but are not limited to:
• Customer setup and maintenance of the customer database in AP21
• Review and approval of all credit applications adhering to the guidelines provided by external credit
insurers and internal process / timelines
• Accurate and timely processing and allocation of all customer payments, invoices and credit notes issued
• Timely, consistent and structured approach to collecting amounts due using a process that is compliant
with the business’ debtor insurance policy and agreed process
• Daily monitoring of accounts and weekly review of unallocated sales transaction report
• Accurate and timely reporting to the AR & Banking Team Leader around aged receivables and problem
accounts
• Efficient resolution of customer invoicing or other credit request issues whilst ensuring compliance with
internal systems and processes
• Develop and maintain positive and fair relationships with key customer accounts
• Support the AR & Banking Team Leader with any ad hoc requests from time to time as required
• Manage and respond to all Zendesk tickets in line with agreed SLA
• Maintain a professional approach to both verbal and written communication when liaising with all
customer accounts
• Identification and implementation of improved processes and procedures
• Displays a positive attitude towards all staff
• Contributes positively in team meetings and discussions
• Ability to communicate with the team effectively
• Actively contribute to the company and the team’s success

Experience, Skills, and Competencies

Qualifications and Experience:
• Proven experience of at least 3 years in a similar Accounts Receivable and Collections role (required)
• Preferably with experience supporting global clients
• Experience transacting within ERP systems
• Knowledge of banking, billing procedures, and collection techniques
• Intermediate IT literacy
• Must be willing to do daily collections