CSR VOICE - Retail Account - No Experience Needed

Tagbilaran City, Bohol

Posted 23 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 20

Job Description

About Us:
Ibex is a leading BPO company dedicated to providing exceptional customer service and solutions to our clients. We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative for our Retail Account.

Job Description:
As a Customer Service Representative for our Retail Account, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding support to ensure a positive customer experience. You will interact with customers via phone, email, and chat to address their needs and inquiries related to our retail products and services.

Key Responsibilities:
• Responding to customer inquiries promptly and professionally
• Resolving customer issues and complaints in a timely manner
• Providing product information, pricing, and assistance with orders
• Maintaining accurate records of customer interactions and transactions
• Collaborating with internal teams to ensure customer satisfaction

Requirements:
1. Previous experience in a call center environment is required.
2. Excellent written communication skills.
3. Familiarity with graphic design concepts and terminology is a plus.
4. Ability to multitask and prioritize in a fast-paced environment.
5. Strong problem-solving skills and attention to detail.
6. Proof of Education: Candidates must provide proof of education, Diploma/TOR. If no diploma is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
7. Must be willing to work onsite in Tagbilaran City, Bohol

Benefits:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday (*Please bring 1 Valid ID)

3. FOR THOSE INTERESTED APPLICANTS WHO CAN’T COME ONSITE:
- Join our Virtual Express Lobby via our FB page

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your source)

We look forward to meeting you!
*Terms and Conditions Apply