Customer Service Representative (Graphic Design - Non-Voice)

Tagbilaran, Bohol

Posted more than 30 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 20

Job Description

Job Description:
Ibex is currently seeking experienced Customer Service Representatives with call center experience to join our team for the Graphic Design Account in a non-voice capacity. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients within the graphic design industry. This position does not involve voice calls but requires strong communication skills through written channels.

Key Responsibilities:
• Respond to customer inquiries and provide support via chat, email, and other non-voice channels.
• Assist clients with graphic design-related queries and provide solutions effectively.
• Maintain a high level of professionalism and customer service at all times.
• Collaborate with the graphic design team to ensure customer satisfaction.

Requirements:
1. Previous experience in a call center environment is required.
2. Excellent written communication skills.
3. Familiarity with graphic design concepts and terminology is a plus.
4. Ability to multitask and prioritize in a fast-paced environment.
5. Strong problem-solving skills and attention to detail.
6. Proof of Education: Candidates must provide proof of education, Diploma/TOR. If no diploma is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
7. Must be willing to work onsite in Tagbilaran City, Bohol

Benefits:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

If you are passionate about customer service, have a background in call center operations, and are interested in the graphic design industry, we encourage you to apply for this exciting opportunity with Ibex.

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday (*Please bring 1 Valid ID)

3. FOR THOSE INTERESTED APPLICANTS WHO CAN’T COME ONSITE:
- Join our Virtual Express Lobby via our FB page

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your source)

We look forward to meeting you!
*Terms and Conditions Apply