Urgently Hiring - No Experience Needed / CSR VOICE

Tagbilaran, Bohol

Posted 28 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 20

Job Description

We are currently seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a crucial role in providing exceptional service and support to our valued customers.

RESPONSIBILITIES:
• Serve as the first point of contact for customers, addressing their inquiries, concerns, and complaints via various communication channels such as phone, email, and live chat.
• Provide accurate and timely information regarding products, services, and company policies to assist customers in making informed decisions.
• Assist customers in navigating our website, troubleshooting technical issues, and placing orders.
• Handle customer escalations with professionalism and empathy, ensuring prompt resolution and customer satisfaction.
• Maintain thorough documentation of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.

REQUIREMENTS:
1. Age: Must be at least 18 years old.
2. Education: K12 graduate or has completed at least 2 years in college.
3. Experience: For High School graduates, a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
4. Proof of Education: Candidates must provide proof of education, Diploma/TOR. If no diploma is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
5. Must be willing to work onsite in Tagbilaran City, Bohol

BENEFITS:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.