Customer Service Assistant
San Juan, National Capital Region
Posted more than 30 days ago
- Company:
- Farm Fresh Milk Inc.
- Company Description:
- More than 10 years after we were founded on a humble farm in Johor, Farm Fresh is now Malaysia’s leading dairy brand. Through our wide range of products, we strive to provide quality nutrition to all Malaysians. This includes our best-selling milk- and yogurt-based products, and even plant-based products such as soy, almond, and oat milk.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
2. Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers’ orders.
3. Communicate with consumers/customers and responds promptly to complaints related to products or services.
4. Coordinate with the different departments to address complaints related to products and services.
5. Follow-up customer call when necessary.
6. Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.
7. Adhere to any other duties and ad-hoc tasks as assigned by superior.
Qualification: Education/Experience:
• Candidate must possess at least a Bachelor’s/College Degree or Level in Marketing, Business or any related field.
• Preferably experience in food manufacturing or FMCG.
• At least 1-2 years relevant experience in Customer Service.
• Proficient with Microsoft Office Applications
• Strong verbal and communication skills.
Work Ethics:
• Must have a good leadership, communication, coordination, and management competencies.
• Adaptive to start-up environment.
• Can start immediately
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