Senior/Operations Manager - Pioneer Team

We are looking for awesome and talented Client Services Managers who wants to join our growing #[email protected] team!

Available roles:

• Operations Director
• Senior Operations Manager
• Operations Manager (Digital Ad ops)
• Operations Manager (Technical)
• Operations Manager (Healthcare)
• Operations Manager (Customer Support)
• Assistant Operations Manager
• Client Services Manager
• Client Services/Customer Success Manager

Responsibilities:

• Manages operations for Customer Service/Tech Support - Voice and Non- Voice
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to client
• Set operational goals, objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

Requirements:

• Minimum 3 years proven management experience in a BPO contact center environment
• Must have excellent Verbal and Written English Communication Skills
• Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
• Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.
• Must have experience handling a CSR/TSR campaign.
• Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met
• Strong Planning, Forecasting, Problem-Solving and Analytical Skills.
• Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
• Strong Organizational, Leadership and Interpersonal Management Skills.
• Possess excellent knowledge of Manpower Planning
• Knowledge of current Call Center & Workforce Management Technologies
• Demonstrated ability to interact with peers, senior management and other departments in a professional manner
• Strong Organizational, Leadership and Interpersonal Management Skills
• Possess excellent knowledge of Manpower Planning and scheduling
• Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig

Other info:
• Want to be an iOPEXian? Start your #iopexhappyatwork journey today and make sure to visit: linktr.ee /iopexph
• Application Process: 1 Day hiring (Onsite Process depending upon the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.