Customer Service Representative

A.Problem Resolution: Handle complaints, resolve disputes, and provide solutions to players’ concerns regarding gameplay or transactions.Coordinate with the purchasing and other concerned departments for any discrepancies.
B.Live Chat and Email Support: Provide real-time support through live chat, email, and sometimes phone, ensuring timely and accurate responses.
C.Technical Troubleshooting: Assist players with technical issues such as login difficulties, software glitches, and connectivity problems.
D.Promotions and Bonuses: Explain promotional offers, bonuses, and loyalty programs to customers, ensuring they understand terms and conditions.
E.Fraud Prevention: Monitor suspicious activities and report potential fraudulent behavior to the relevant team for investigation.
F.Account Verification: Assist with player identification, KYC (Know Your Customer) processes, and account verification to ensure compliance with regulations.
G.Feedback Collection: Gather player feedback on their gaming experience and report suggestions for improvement to the management team.
H.Compliance Awareness: Ensure customers understand the rules and regulations, including responsible gaming practices, to promote fair and safe play.
I.Reporting: Document and escalate unresolved or complex issues to higher-level support or technical teams. Social Media Management: Responsible for managing the company's social media platforms such as TikTok and Facebook, promoting and marketing the company's products.