Service Delivery Ops Lead Senior Manager / Night Shift
Muntinlupa, National Capital Region
Posted today
- Company:
- Neksjob Philippines
- Company Description:
- ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology. WHAT WE DO Recruitment Process Outsourcing We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now! Staffing We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project. Web Design & Software Development Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.
- Contract Type:
- Full Time
- Experience Required:
- More than 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa iHub2 Building
OVERALL PURPOSE:
Manages US Retirement Services processes, such as participants & advisory services, plan services, and related business support services. Leads in efforts to maintain and enhance various parts of existing client service solutions.
Qualifications:
Bachelor’s degree
At least 12 years experience in BPO Operations
Minimum of 8 years in a leadership role
With Insurance background/experience is a plus
Good understanding of governance, analytics, financial management, capacity planning, and forecasting