Customer Service Trainer - BPO
Taguig, National Capital Region
Posted 3 days ago
- Company:
- Welsend Global Services Inc.
- Company Description:
- At Welsend Global Services, we elevate efficiency and exceed expectations with tailored solutions that unlock growth.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
1. Develop and execute monthly training plans.
2. Conduct onboarding, refresher, and process update training.
3. Provide performance feedback and assessments during training.
4. Deliver advanced training on service skills and awareness.
Qualifications:
1. Fluent in French and English (reading, writing, and speaking).
2. Strong critical thinking, data analysis, empathy, soft skills, and coaching/communication abilities.
3. Bachelor’s degree or higher.
Work Setup:
• Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones
• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
• Can start immediately
- Salary:
- ₱40,000.00 Monthly
