BPO Quality Analyst
Taguig, National Capital Region
Posted 24 days ago
- Company:
- Welsend Global Services Inc.
- Company Description:
- At Welsend Global Services, we elevate efficiency and exceed expectations with tailored solutions that unlock growth.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
1. Evaluate and score service channel sessions according to QA standards.
2. Provide QA reports to management and agents.
3. Develop and implement monthly quality inspection plans.
4. Suggest quality improvements to management.
5. Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume).
Qualifications:
1. Fluent in French and English (reading, writing, and speaking).
2. Strong critical thinking, data analysis, empathy, coaching, communication, and collaboration skills.
3. Bachelor’s degree or higher.
Work Setup:
• Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones
• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
• Can start immediately
- Salary:
- ₱35,000.00 Monthly
