BPO Quality Analyst

Taguig, National Capital Region
Posted 3 days ago
Logo Welsend Global Services Inc.
Company:
Welsend Global Services Inc.
Company Description:
At Welsend Global Services, we elevate efficiency and exceed expectations with tailored solutions that unlock growth.
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor’s Degree
Number of vacancies:
2

Job Description

Responsibilities:
1. Evaluate and score service channel sessions according to QA standards.
2. Provide QA reports to management and agents.
3. Develop and implement monthly quality inspection plans.
4. Suggest quality improvements to management.
5. Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume).
Qualifications:
1. Fluent in French and English (reading, writing, and speaking).
2. Strong critical thinking, data analysis, empathy, coaching, communication, and collaboration skills.
3. Bachelor’s degree or higher.
Work Setup:
• Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones
• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
• Can start immediately
Salary:
₱35,000.00 Monthly