Assistant Call Center Manager
Makati, National Capital Region
Posted more than 30 days ago
- Company:
- Neksjob Philippines
- Company Description:
- ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology. WHAT WE DO Recruitment Process Outsourcing We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now! Staffing We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project. Web Design & Software Development Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Responsible for ensuring excellent customer service delivery, managing call center agents, and providing support and guidance to the team.
You will also handle escalated customer issues, monitor performance metrics, and contribute to the development of call center processes and procedures.
Qualifications:
BPO / Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years )
Experience in handling Trucking, Freight Services and Logistics Accounts
Excellent communication skills
Amenable to work onsite (Makati City) Nightshift
Can Start as soon as possible.
Why pick us?
Paid Training
Competitive Salary
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
- Salary:
- 50.000,00 ₱ Monthly