Technical Support Engineer
Taguig City, National Capital Region
Posted 8 days ago
- Company:
- RecruiterPH
- Company Description:
- Recruiter PH provides recruitment solutions for both contract and permanent positions across a wide range of business skill sets, from graduate entry-level to a professional level. The recruitment consulting service is backed by replacement guarantees if the candidate cannot pass prohibition or the hire is unsuccessful.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
• Handle technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems.
• Handle live site incidents for Support, from report to resolution.
• Troubleshoot technical issues with external customers.
• Send alerts to internal and external users through Braze upon confirmed outage.
• Track unresolved issues against our service level agreement targets.
Required Skills:
• At least 2 years of experience in technical support.
• Good understanding of mobile devices and applications, including both iOS and Android.
• Metabase or SQL experience is a must.
• Familiarity with helpdesk software (ie Zendesk) is an advantage.
• Clear and concise writing and speaking skills.