Sr. Training & Quality Manager
CEBU, Cebu
Posted 3 days ago
- Company:
- RSD Human Resources Management Consultancy
- Company Description:
- Career Architect / Customer Service Agency that can provide to the applicants of having a new job in all different of bpo industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
Job Requirements:
-Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards
-Work with supervisors and management to ensure that all associates are meeting quality standards
-Provide training as needed to both new hires and experienced associates
-Attend and contribute to both internal and client calibration sessions
-Carry out reward and recognition programs as outlined by EVerise and the client
-Remain knowledgeable on project information by keeping training manual and memos updated
-Track trends and make recommendations for refresher and/or up- training to the trainer(s)
-Any other duties and responsibilities assigned by management of the company
-Interview and train QA team
-Provide coaching and support to QARs
-Coordinate quality results with other states
-Develop bridge-building programs with Operations team
Qualifications:
-Green Belt Certified/Black Belt Trained (for either Lean Six Sigma or Six Sigma)
-3-5 years QA experience in a Managerial capacity
-High school diploma or equivalent required - some college preferred
-Deep domain expertise in Continuous Improvement practice/application/methodologies
-Well versed in the use of QC tools
-Project Management skills
-Excellent oral and written communication skills and detail-oriented
-High level proficiency in MS Excel
-Exceptional motivational and interpersonal skills
-Able to work independently
-Flexible Schedule
-Dependability regarding completion of assignments and attendance
-If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
- Salary:
- 150.000,00 ₱ Monthly