Junior Service Technician

Junior Customer Service Technician
Reports To
The Technician will report to the Managing Director, VP for Operations, Sales Manager,
& Projects & Installation head.
Job Description
 Travel offsite to customers’ locations to perform maintenance and repair of LG
equipment to ensure top product performance.
 Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided
 Conducts technical diagnosis and performs specialized repairs.
 Diagnose problems, assess the extent of the problem, document findings, and
decisions to repair the product and/or replace parts.
 Immediately and accurately process paperwork and perform data entry upon
completion of each job.
 Pre-screen next-day service call by obtaining necessary information to help
diagnose problems prior to arriving at the customer’s home.
 Meet or exceed company metrics (customer satisfaction, fix the right first time,
revisits, parts management.)
Job Qualifications
 Candidate must possess at least a high school degree, undergrad credit, or NC II
from TESDA or finish a course on Electro-Mechanical, Electronics, and
Communications Engineering.
 Must have at least six (6) months to one (1) year of experience in troubleshooting
 Reading and understanding schematic diagrams are a plus but not a requirement
 Can work independently with minimal supervision and basic instruction.

POSITION SALARY COMMISSION
Junior Customer
Service Technician

13,267.5 SERVICE SALES COMMISSION