Technical Support Representative

San Juan, National Capital Region

Posted more than 30 days ago


Company:: Commerce Asia Inc.
Company Description:: Commerce Asia, Inc. was founded in 1993 providing innovative solutions in the identification and security markets through simplified, user-friendly technologies. The Company is the exclusive partner of HID Fargo and GMP in the Philippines — brands that are recognized worldwide as leaders in the development and manufacturing of secure technologies for identity card issuance and lamination systems. For over 27 years now, Commerce Asia, Inc. continues its thrust of providing customers with reliable products and creative solutions that make technologies easier and simpler to maximize.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 1

Job Description

Job Qualifications:
• Graduate of 2-year college, technical, or vocational course
• Minimum of six (6) months of technical work experience involving computers or equipment
• Basic computer skills; MS Word, Excel, PowerPoint, and other MS Office tools
• Technical knowledge on hardware and software
• Proficient oral and written communication skills
• Keen attention to details
• Effective time management, customer-focused attitude, orientation, and service
• Strong sense of duty and reliability

Key Responsibilities:

• Learns basic technical aspects of product, its applications and linkages, and the market landscape.
• Prepares for preventive maintenance (PM) per approved PM Calendar by Technical Supervisor.
• Performs annual machine preventive maintenance.
• Performs timely repair service on equipment models carried by the Company.
• Fixes known and minor machine failures and can do basic machine part replacement.
• Checks the Service Database for equipment history, attempts troubleshooting thru telephone and e-mail, diagnoses possible causes of complaint and recommends/performs corrective actions. Targets zero back-job.
• Conducts product demonstration to Customers, of some equipment models carried by the Company, together with Sales personnel.
• Conducts delivery, installation and training for some equipment models and/or software carried by the Company. Follows procedures as contained in the Checklist for Inspection, Delivery, Installation and Training.
• Provides technical support to Customers on some equipment models carried by the Company, through telephone and e-mail.
• Retrieves defective supplies from Customers for further testing and initiates warranty claims and replacements as necessary.
• Special Duty For Cebu Assigned Technical Support Representative.
• Performs other technical-related tasks that may be necessary or as assigned by Immediate Superior.