Receptionist based in makati

Job Qualifications:
 Bachelor’s degree in Tourism and/or any related course
 Prior experience in facilities, property management, hospitality or related field
 Effective verbal and written communication skills
 Able to interact with the general client staff & vendors with ease Ability to manage conflict
and conflicting priorities.
 Demonstrates proactive & professional approach to customer service
 Has a customer-oriented attitude
 Demonstrates ability to prioritize and manage the completion of projects in an efficient and
timely manner
 Has Knowledge in Microsoft Office
 Practice email etiquette
 Willing to work in Makati area

Job Responsibilities:
Foreseeing and assessing the guests/customer needs:
 Complying with the establishment’s regulations and good practices to ensure customer
satisfaction;
 Maintain a positive workplace ambiance
 Align with “The Globe Way” culture;
 Catering to the guests’ needs by anticipating and answering their requests in a timely
manner;
 Handling outgoing and incoming correspondence in an accurate and timely manner.
 Deliver as committed, give situational updates if there is a dependency as soon as the
information is available, to avoid further issue and escalation
 Ensures guests/customer’s query or concern reaches the appropriate party within the day.
Communicating with the guest / Service Orientation:
 Being the liaison between the guest and the site premise;
 Responding to the guests’ questions and inquiries; and
 Ensuring all information provided to the guest is current and accurate;
 Warmth and sincere greetings, personalized if possible
 Consistent phone confirmation of guests or visitor’s identification (ID);
 Consistent capturing and storing of visitor’s guest’s profile
 Prompt confirmation of the meeting or visit with the host employee;
 Issuance of guest badge for the confirmed and valid meeting or visit;
 Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the
host employee;
 Efficiency in handling customer complaints to avoid escalation;
 Consistently implement the existing building access house rules in coordination with the
monthly reports;
 100%t utilization of the existing visitor management system.
Facilitating Guest Traffic:
 Consistently monitor and implement the orderliness of the reception desk transactions and
lobby waiting area;
 Identify and process legitimate visitors or guests for official meetings;
 Identify and process reception desk transactions that need to de diverted to the official;
 Identify and process special material receiving transactions such as senior leadership teams
and local government;

 Identify and process the contractual employees that needs issuance of Security OD due to
frequent or regular visits;
 Identify and process guests or visitors of vendors or business partners, and confirmation with
immediate monthly reports.

Salary: Php 20,000.00/per month with free HMO and a three (3) days work for Twelve (12) hours
and One (1) day work for four (4) hours