Location:
Cebu City, Cebu
Contract Type:
Freelance
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Salary:
928,00 ₱ /
Hourly
Job Description
Japanese Customer Enablement Specialist (Onsite – Cebu IT Park)
Location: eBloc 2, IT Park, Cebu City
Rate: $16 USD per hour
Type: Full-time | Independent Contractor
Schedule: 40 hours per week
Job Overview:
We are hiring a Japanese-speaking Customer Enablement Specialist to join our team in Cebu IT Park. If you're fluent in Japanese (C1 level or above), tech-savvy, and passionate about customer success, we’d love to hear from you.
What You'll Do:
Provide support to Japanese customers via chat, email, and support platforms
-Assist with onboarding, platform navigation, and troubleshooting
-Translate help articles and knowledge base content into Japanese
-Collaborate with global teams to ensure excellent customer experience
-Gather and relay customer feedback to support continuous improvement
Qualifications:
-Japanese proficiency: C1 level or higher (written and verbal)
-Good English communication skills
-At least 1 year of experience in customer support, success, or enablement
-Comfortable using various tech tools and online platforms
-Willing to work onsite at eBloc 2, IT Park, Cebu City
Preferred Skills:
-Experience with platforms like Zendesk, Intercom, or similar tools
-Background in SaaS, technical support, or customer-facing roles
-Experience working in multicultural or international environments
Location: eBloc 2, IT Park, Cebu City
Rate: $16 USD per hour
Type: Full-time | Independent Contractor
Schedule: 40 hours per week
Job Overview:
We are hiring a Japanese-speaking Customer Enablement Specialist to join our team in Cebu IT Park. If you're fluent in Japanese (C1 level or above), tech-savvy, and passionate about customer success, we’d love to hear from you.
What You'll Do:
Provide support to Japanese customers via chat, email, and support platforms
-Assist with onboarding, platform navigation, and troubleshooting
-Translate help articles and knowledge base content into Japanese
-Collaborate with global teams to ensure excellent customer experience
-Gather and relay customer feedback to support continuous improvement
Qualifications:
-Japanese proficiency: C1 level or higher (written and verbal)
-Good English communication skills
-At least 1 year of experience in customer support, success, or enablement
-Comfortable using various tech tools and online platforms
-Willing to work onsite at eBloc 2, IT Park, Cebu City
Preferred Skills:
-Experience with platforms like Zendesk, Intercom, or similar tools
-Background in SaaS, technical support, or customer-facing roles
-Experience working in multicultural or international environments
Number of vacancies:
5
Company Description
About OP360
At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that drive success.
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