CSR - Japanese Customer Enablement (Cebu Onsite)
Cebu City, Cebu
Posted 3 days ago
- Company:
- OfficePartners360 (OP360)
- Company Description:
- We are a US-headquartered BPO providing nearshore and offshore support to ambitious companies. We’re honored to be Certified™ by Great Place To Work®, a testament to our commitment to creating an engaging and inclusive workplace culture. Our values align with the dimensions of the Trust Index©, and our employees have shared statements that highlight what sets us apart.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 3
Job Description
You will be responsible for empowering customers to adopt the product confidently, guiding them through its features, and addressing their questions with clarity and professionalism.
KEY RESPONSIBILITIES
- Deliver world-class support and guidance to Japanese-speaking users via email, chat, or video sessions
- Assist with onboarding new users, providing product walkthroughs, and best practices
- Work closely with internal teams to escalate issues and ensure customer satisfaction
- Understand user needs and share feedback to help improve the platform and customer experience
QUALIFICATIONS
- Fluent in Japanese (N1 or N2 proficiency), both written and spoken
- Proficient in English for internal communication
- Strong customer service or enablement experience, preferably in SaaS or tech environments
- Comfortable with technology and able to quickly learn software tools
- Excellent communication and interpersonal skills
- Experience in customer training, onboarding, or technical support is a plus
- Must be willing to work onsite in our Cebu office.
WHAT WE OFFER
- Competitive salary and language premium
- HMO and other standard benefits
- Professional growth opportunities with a globally recognized tech client
- Supportive and collaborative work culture
- Salary:
- ₱928.00 Hourly