CSR - Japanese Customer Enablement (Cebu Onsite)

We are looking for a Japanese-speaking Customer Enablement Specialist to support a global tech client in helping teams work more effectively and productively. This role focuses on assisting Japanese-speaking users in learning and maximizing the value of the client’s platform through product education, support, and onboarding guidance.

You will be responsible for empowering customers to adopt the product confidently, guiding them through its features, and addressing their questions with clarity and professionalism.

KEY RESPONSIBILITIES
- Deliver world-class support and guidance to Japanese-speaking users via email, chat, or video sessions
- Assist with onboarding new users, providing product walkthroughs, and best practices
- Work closely with internal teams to escalate issues and ensure customer satisfaction
- Understand user needs and share feedback to help improve the platform and customer experience

QUALIFICATIONS
- Fluent in Japanese (N1 or N2 proficiency), both written and spoken
- Proficient in English for internal communication
- Strong customer service or enablement experience, preferably in SaaS or tech environments
- Comfortable with technology and able to quickly learn software tools
- Excellent communication and interpersonal skills
- Experience in customer training, onboarding, or technical support is a plus
- Must be willing to work onsite in our Cebu office.

WHAT WE OFFER
- Competitive salary and language premium
- HMO and other standard benefits
- Professional growth opportunities with a globally recognized tech client
- Supportive and collaborative work culture