Location:
Cebu City, Cebu
Contract Type:
Freelance
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Salary:
60.000,00 ₱ /
Monthly
Job Description
Job Overview:
As a Japanese Language Proctor, you will provide world-class customer service to test takers by setting up and facilitating virtual testing sessions while ensuring the integrity of the exam process. You may occasionally need to initiate an Active Intervention—actions taken to correct behavior, clarify expectations, or prevent possible exam breaches.
Key Responsibilities:
-Administer and monitor virtual exams, including session start-up, submission, and log-out, following client-specific exam guidelines.
-Manage and facilitate multiple exams simultaneously.
-Serve as a point of contact for test takers, resolving technical issues related to connectivity, video, audio, or other platform concerns.
-Log and report all Active Interventions such as:
-Requesting the test taker to re-scan their environment
-Asking for adjustments to camera angles or lighting
-Preventing reading aloud or speaking
-Removing unauthorized individuals from the room
-Reminding test takers not to look off-screen
-Stopping use of unpermitted materials
-Performing other relevant tasks or special assignments
Qualifications:
-At least 1 year of customer service or phone support experience (open to non-BPO backgrounds)
-Basic computer and typing skills; familiarity with multi-line phone systems, web-based tools, Google Workspace, and Microsoft Office
-Strong verbal and written communication skills in both Japanese and English
-Effective interpersonal skills and professionalism when dealing with test takers and internal teams
-Ability to resolve problems quickly and think critically in high-pressure situations
-Commitment to maintaining high satisfaction levels among both test takers and colleagues
As a Japanese Language Proctor, you will provide world-class customer service to test takers by setting up and facilitating virtual testing sessions while ensuring the integrity of the exam process. You may occasionally need to initiate an Active Intervention—actions taken to correct behavior, clarify expectations, or prevent possible exam breaches.
Key Responsibilities:
-Administer and monitor virtual exams, including session start-up, submission, and log-out, following client-specific exam guidelines.
-Manage and facilitate multiple exams simultaneously.
-Serve as a point of contact for test takers, resolving technical issues related to connectivity, video, audio, or other platform concerns.
-Log and report all Active Interventions such as:
-Requesting the test taker to re-scan their environment
-Asking for adjustments to camera angles or lighting
-Preventing reading aloud or speaking
-Removing unauthorized individuals from the room
-Reminding test takers not to look off-screen
-Stopping use of unpermitted materials
-Performing other relevant tasks or special assignments
Qualifications:
-At least 1 year of customer service or phone support experience (open to non-BPO backgrounds)
-Basic computer and typing skills; familiarity with multi-line phone systems, web-based tools, Google Workspace, and Microsoft Office
-Strong verbal and written communication skills in both Japanese and English
-Effective interpersonal skills and professionalism when dealing with test takers and internal teams
-Ability to resolve problems quickly and think critically in high-pressure situations
-Commitment to maintaining high satisfaction levels among both test takers and colleagues
Number of vacancies:
1
Company Description
About OP360
At OP360, we make business better, faster, and smarter. As a US-headquartered BPO, we provide nearshore and offshore support to help ambitious companies grow. With a focus on innovation and excellence, we build long-lasting partnerships that drive success.
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