Customer Service Representative - Apply Now
Quezon City, National Capital Region
Posted 21 days ago
- Company:
- BPOJobOpenings
- Company Description:
- We are dedicated to providing exceptional BPO solutions across a wide range of industries. With years of experience and a focus on delivering high-quality services, we pride ourselves on creating opportunities for people from all walks of life to grow, learn, and build rewarding careers. We offer a dynamic work environment where team members are valued, supported, and empowered to achieve their full potential. Our team-oriented culture fosters collaboration, innovation, and continuous development. Whether you're just starting your career or are an experienced professional, we have diverse job openings that cater to a variety of skill sets. Why Work With Us? Competitive salaries and benefits Flexible work arrangements (remote options available) A diverse and inclusive work environment Professional growth and training opportunities A supportive leadership team that values employee input and well-being
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
Job Overview:
We are looking for a highly motivated Customer Service Representative (CSR) with a sales background to join our team. The ideal candidate will have at least 1 year of BPO experience, including 6 months of sales experience, and possess strong communication skills in both written and verbal English (B2 CEFR level or higher). This role requires a dynamic individual who is adaptable to shifting schedules and can handle high-pressure situations in a fast-paced work environment.
Key Responsibilities:
Provide high-quality customer service via phone, email, or chat, ensuring a positive experience for every customer.
Engage in sales activities by offering products/services and handling inbound or outbound sales inquiries.
Utilize strong communication skills to build rapport with customers, understand their needs, and offer effective solutions.
Handle customer concerns efficiently while maintaining professionalism and a customer-first attitude.
Achieve sales targets and contribute to team goals, including upselling and cross-selling products/services.
Accurately log customer interactions and update customer information in the system.
Work effectively within a team, ensuring collaboration and consistent delivery of customer service excellence.
Manage your schedule according to business needs, including weekends, holidays, and overtime as required.
Qualifications:
Education: At least High School Graduate (or equivalent).
Experience:
1 year of BPO experience (preferably in customer service or sales).
At least 6 months of sales experience.
Ability to work in a shifting schedule, including weekends, holidays, and overtime as required.
Typing speed of at least 30 words per minute (WPM).
Strong problem-solving and conflict resolution skills.
Customer-centric mindset, with a passion for delivering high-quality service.
Perks & Benefits:
Competitive salary and performance-based incentives.
Health and wellness programs.
Opportunities for career advancement and professional development.
Dynamic and inclusive work environment.
Night shift allowances, overtime pay, and holiday benefits.
- Salary:
- ₱26,000.00 Monthly
