CSR (Sales experience)
Angeles City, Pampanga
Posted 24 days ago
- Company:
- Australian Outsource Desk Inc.
- Company Description:
- We are an Australian Owned and Managed BPO Company with Over 20 years’ experience until the Company decided to engage with Offshoring. Over the years, our role as an outsourcing provider has delivered multiple diverse functions servicing Australian Companies. Whether the Client is the new disruptor on the block, a fully-fledged game-changer in its prime, or an established icon that needs reinvention, we guide our Clients on a custom journey toward Measurable Improvement.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
Key Responsibilities:
Handle inbound and outbound customer calls in a courteous and professional manner
Understand customer needs and recommend additional products or services that provide added value
Educate customers on product features, benefits, and promotions
Meet or exceed upselling and cross-selling targets and KPIs
Maintain detailed and accurate customer records in CRM systems
Resolve customer complaints efficiently and follow up to ensure satisfaction
Stay updated on product knowledge, sales techniques, and company policies
Collaborate with sales and support teams to ensure a seamless customer experience
Qualifications:
Proven 1-2 years of experience in a customer service or sales role, preferably in a call center or BPO setting
Strong communication and persuasive selling skills
Ability to identify customer needs and offer tailored upsell solutions
Comfortable working in a target-driven environment
Tech-savvy and familiar with CRM software and sales tools
Ability to multitask and manage time effectively
Positive attitude, resilience, and a strong customer-first mindset
