Customer Service Representative (Tech Support)
Clark, Pampanga
Posted 9 days ago
- Company:
- BPOJobOpenings
- Company Description:
- We are dedicated to providing exceptional BPO solutions across a wide range of industries. With years of experience and a focus on delivering high-quality services, we pride ourselves on creating opportunities for people from all walks of life to grow, learn, and build rewarding careers. We offer a dynamic work environment where team members are valued, supported, and empowered to achieve their full potential. Our team-oriented culture fosters collaboration, innovation, and continuous development. Whether you're just starting your career or are an experienced professional, we have diverse job openings that cater to a variety of skill sets. Why Work With Us? Competitive salaries and benefits Flexible work arrangements (remote options available) A diverse and inclusive work environment Professional growth and training opportunities A supportive leadership team that values employee input and well-being
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
Job Overview:
We are looking for a Customer Service Representative with a Tech Support focus to join our team! The ideal candidate will have at least 2 years of BPO experience or 1 year of tech support experience, excellent communication skills, and the ability to type at least 35 words per minute (WPM) with 85% accuracy. This position requires providing outstanding customer support in a technical environment, resolving technical issues, and maintaining a high standard of service.
Key Responsibilities:
Provide technical support to customers through phone, email, or chat, assisting them with product troubleshooting, technical issues, and product setup.
Resolve customer inquiries related to technical problems, including software malfunctions, hardware issues, or account setup, with a focus on first-call resolution.
Accurately document customer interactions and technical issues to ensure that solutions are recorded and service quality is maintained.
Identify recurring issues and collaborate with the team to escalate or resolve problems to ensure long-term customer satisfaction.
Maintain knowledge of the company’s products, services, and troubleshooting techniques to provide accurate support to customers.
Meet performance goals such as customer satisfaction, response time, issue resolution, and call handling time.
Follow company policies and procedures while handling customer inquiries and providing solutions.
Qualifications:
Education: At least High School Graduate (Old Curriculum) or K12 Graduate.
Experience:
At least 2 years of BPO experience (preferably in customer service or technical support).
1 year of tech support experience is acceptable in lieu of BPO experience.
Skills:
Must be able to type at least 35 WPM with 85% accuracy.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities with the ability to troubleshoot and resolve technical issues efficiently.
Customer-centric attitude with the ability to manage customer frustrations and provide clear, concise solutions.
Ability to work in a shifting schedule, including weekends, holidays, and overtime as required.
Perks & Benefits:
Competitive salary and performance-based incentives.
Health and wellness programs, including medical benefits.
Career development opportunities and training programs.
Dynamic, inclusive, and supportive work culture.
Night shift allowances, overtime pay, and holiday benefits.
- Salary:
- ₱28,000.00 Monthly
