Bilingual Contact Center Ambassador (Japanese/Mandarin)
Paranaque, National Capital Region
Posted today
- Company:
- First Maritime Shared Services, Inc.
- Company Description:
- First Maritime Shared Services Inc. (FMSS Inc.) is a leading provider of IT and business process outsourcing services to maritime and related industries. With a reputation for excellence and a commitment to client success, we have established ourselves as a trusted partner for organisations seeking to streamline their operations and drive innovation.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 4
Job Description
* Books all aspects of the guest journey including but not limited to cruise itineraries, destination experiences, pre/post travel inquiries
* Supports the Global Sales team by building strong relationships and providing best in class luxury service with our guests and travel advisors
* Be an expert and reference in the use of our technology systems, Salesforce, and Versonix Seaware to deliver personalized guest experience
* Provides feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.
Qualifications and Requirements:
* Fluent in spoken English
* Hospitality background highly desirable
* Contact Center experience is an advantage
* Willing to work on site in Paranaque
