Japanese Bilingual CSR - WFH Cebu
Cebu City, Cebu
Posted over 30 days ago
- Company:
- OfficePartners360 (OP360)
- Company Description:
- We are a US-headquartered BPO providing nearshore and offshore support to ambitious companies. We’re honored to be Certified™ by Great Place To Work®, a testament to our commitment to creating an engaging and inclusive workplace culture. Our values align with the dimensions of the Trust Index©, and our employees have shared statements that highlight what sets us apart.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 5
Job Description
We are looking for a detail-oriented and tech-savvy Customer Service Representative - Japanese for a project-based role based in Cebu. In this position, you will provide exceptional virtual support to Japanese-speaking test takers during online examination sessions. As a Proctor, you will ensure the integrity of each testing session, guide test takers through the exam process, and intervene when necessary to uphold compliance with exam protocols.
KEY RESPONSIBILITIES:
- Proctor and monitor virtual exams, including guiding test takers through start-up, exam submission, and log-out processes.
- Manage and facilitate multiple testing sessions simultaneously.
- Act as a liaison between test takers and internal operations teams to resolve any connectivity, video, audio, or technical issues.
- Initiate and document Active Interventions during exam sessions to prevent breaches of test integrity (e.g., addressing off-screen behavior, unpermitted materials, unauthorized persons in the room).
- Request rescan of the test environment or adjustments to lighting and camera positioning.
- Maintain accurate and timely logs of all incidents and interventions during the exam.
- Handle other tasks or special projects as assigned.
QUALIFICATIONS:
- Fluent in Japanese and English (verbal and written)
- Available to work remotely with a reliable internet connection
- At least 1 year of customer service or phone support experience preferred (open to applicants without prior call center experience)
- Strong communication, interpersonal, and critical-thinking skills
- Technically proficient with basic computer operations and typing
- Familiarity with Google Workspace, Microsoft Office, and web-based applications
- Comfortable working in a fast-paced, multitasking environment
- Detail-oriented with a focus on compliance and process integrity
- Flexible to work during different time zones or shifting schedules, as needed
EMPLOYMENT TYPE:
Contractual / Project-Based (Remote/WFH – Cebu)
TARGET START DATE:
August 1, 2025
- Salary:
- ₱60,000.00 Monthly
