BPO Industry
Makati, National Capital Region
Posted yesterday
- Company:
- NextStep Careers
- Company Description:
- NextStep Careers is a talent acquisition and recruitment solutions provider committed to delivering quality candidates to partner organizations across various industries. Our services are designed to support businesses in sourcing qualified professionals for both office-based and remote roles. We take pride in our streamlined recruitment process, attention to client requirements, and dedication to matching the right candidate to the right opportunity. With a focus on administrative support, customer service, virtual assistance, sales, and other key business functions, NextStep Careers aims to contribute to the growth and success of both employers and job seekers nationwide. We are driven by excellence, integrity, and a passion for helping individuals take their next step toward a rewarding career.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 10
Job Description
We are seeking a Customer Support Associate to join our growing BPO team in Ayala Avenue, Makati. This role is ideal for individuals with at least 6 months of customer service experience, excellent communication skills, and a passion for delivering outstanding customer experiences. You will be responsible for assisting clients via voice or non-voice channels, resolving inquiries, and ensuring satisfaction with every interaction.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner
2. Provide accurate information and effective solutions to customer concerns and issues
3. Maintain customer satisfaction by providing excellent service at all times
4. Follow company guidelines and procedures on customer handling and issue resolution
5. Document customer interactions in internal systems with accuracy and detail
6. Escalate unresolved concerns to the appropriate departments or supervisors
7. Meet daily, weekly, and monthly performance metrics (AHT, CSAT, QA)
Qualifications:
- At least 6 months BPO experience in customer service or a related role
- Excellent verbal and written English communication skills
- Typing speed of at least 40 WPM with 100% accuracy
- Strong problem-solving skills and attention to detail
- Ability to multitask and work in a fast-paced, dynamic environment
- Amenable to work onsite in Ayala Ave., Makati
- Willing to work in shifting schedules including weekends and holidays
Perks and Benefits:
- Competitive monthly salary of Php 25,000
- Government-mandated benefits
- Paid training and career development opportunities
- Inclusive and collaborative work environment
- Salary:
- ₱25,000.00 Monthly
