Customer Service for Global Home Security Account
Cebu City, Cebu
Posted 22 days ago
- Company:
- TORCH Solutions
- Company Description:
- Talent Outsourcing Channel Solutions(TORCH) has been dedicated to delivering high-quality and efficient workforce solutions to employers across the nation through our comprehensive HR approach.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 15
Job Description
What you'll be doing
Answering inbound customer calls and responding to emails in a timely and professional manner
Troubleshooting customer issues and working to resolve them efficiently and effectively
Providing product information and technical support to customers
Documenting customer interactions and maintaining accurate records
Referring complex issues to the appropriate team members or departments
Contributing to continuous improvement initiatives to enhance the customer experience
What we're looking for
At least a senior high school graduate
With 1 year Customer Service Experience (not limited to BPO | working directly with customers and
providing high quality service
Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
Strong problem-solving and critical thinking skills to resolve customer issues
Fluency in both written and spoken English
A passion for delivering exceptional customer service and a commitment to professional development
If you are passionate about customer service and ready to join a dynamic, growing organisation, we encourage you to apply for this exciting opportunity. Apply now to take the first step towards a rewarding career.
- Salary:
- ₱18,000.00 Monthly