Soft Skills Trainer

The Learning & Development Foundation Skills Trainer is a role within the Human Resources Group specifically under the Learning & Development Team, supporting both L&D and its Communication & Values Training teams. The primary functions of the C&VT Trainer are but not limited to:

1. Developing Training Programs

- Proactively lead/assist in designing and delivering training sessions focused on communication skills, culture awareness and sensitivity.

2. Assessing Needs

- Evaluate the communication and cultural competency needs of teams or individuals to tailor programs effectively.

3. Training Delivery

- Conduct training on topics but not limited to American culture, grammar and pronunciation, customer service, and assertiveness communication.

4. Creating Resources

- Develop manuals, online modules, and other materials to support learning.

5. Monitoring & Tracking Performance

- Assess the impact of training sessions and refine programs based on feedback.

6. Model & Promote Inclusivity

- Encourage open dialogue about cultural differences and foster an inclusive environment.

Qualifications:

At least two (2) years in a corporate role within the BPO industry

At least six (6) months of experience in customer-facing/interaction roles, excellent command of the English language, written and verbal.

Bachelor’s Degree preferred

Strong Communication and Interpersonal Skills

Strong Organizing Skills

Exposed to Adult Learning Principles and Practices

Advanced Instructional Design Skills

Advanced Report-Writing Capability and Data Storytelling

Basic Facilitation and Presentation Abilities

Adaptability and Flexibility

Patient and Enthusiastic

Resilient and Open to Learning

Reliable and Professional

Must be willing to work onsite in Ortigas, Pasig City.