Quality Analyst
Makati City Metro Manila, National Capital Region
Posted 23 days ago
- Company:
- Surf Marketing Agency
- Company Description:
- * Work with a passionate, high-performing team * Clear path for career progression and leadership growth * Inclusive, values-driven culture that puts people first * Competitive salary package and performance incentives * Opportunities to work with global clients and stakeholders
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
- Must be amenable to work onsite.
- Must be currently residing in Makati or within a 15-minute commute to the Makati area.
- Must be at least a high school graduate.
- Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat.
- Must have at least 1 year of experience in the BPO industry.
- Strong understanding of QA methodologies, including calibration sessions and quality monitoring processes.
- Ability to effectively analyze chat transcripts for accuracy, tone, compliance, and grammar.
- Skilled in creating QA reports, identifying trends, and delivering constructive feedback to agents.
- Proficient in interpreting and contributing to improvements in customer service KPIs.
- Strong command of spoken and written English; excellent grammar and documentation skills.
- Highly detail-oriented with strong analytical and problem-solving abilities.
- Flexible to work in rotating shifts, including graveyard, holidays, and weekends as needed.
- Experience in conducting coaching or feedback sessions is an advantage.
- A proactive mindset with the ability to take initiative, work independently, and meet deadlines.
- Salary:
- ₱35,000.00 Monthly
