Customer Service Representative - Financial Banking (Voice)

About the role

Join the dynamic team at Talent Outsourcing Channel Solutions' as a Customer Service Representative. In this full-time role based in Makati City, Metro Manila, you will be the first point of contact for our valued customers, providing them with exceptional service and support. As a customer-focused professional, you will play a crucial role in maintaining and strengthening our company's reputation.

Open Accounts:
Financial Banking (Voice)

What you'll be doing
Respond to incoming customer inquiries and requests via phone, email, and chat in a friendly and efficient manner
Accurately document customer interactions and follow up as needed
Troubleshoot and resolve customer issues in a timely and effective manner
Provide product and service information to customers
Identify and escalate complex or sensitive issues to the appropriate team
Maintain a positive and empathetic attitude, even during challenging conversations
Continuously seek ways to improve customer satisfaction and the overall customer experience

What we're looking for
With or without BPO experience (depends on account) in a customer service or call centre role
Excellent communication and interpersonal skills, with the ability to listen and respond effectively
Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
Proficient in English, both written and verbal
Ability to work in a fast-paced environment and adapt to changing priorities and willing to work onsite
Commitment to providing exceptional customer service and a genuine desire to help others

What we offer
At Talent Outsourcing Channel Solutions', we value our employees and offer competitive compensation, opportunities for career advancement, and a supportive work environment. We also provide comprehensive training to ensure your success in this role. Join our team and be part of a company that is dedicated to delivering excellence in customer service.