Sales Associate / Customer Service Representative - BPO On-site

We are looking for enthusiastic and goal-oriented Sales Associates / Customer Service Representatives to join our growing BPO team.

Key Responsibilities:

• Engage with customers via phone, email, or chat to provide support and promote products/services
• Resolve customer inquiries and concerns efficiently and professionally
• Maintain up-to-date knowledge of company products and promotions
• Achieve individual and team sales goals and KPIs
• Provide accurate and timely information to customers
• Document customer interactions in the CRM system
• Work collaboratively with team members and supervisors

Job Requirements:

• At least 6 months of BPO experience (voice or non-voice account)
• Completed at least 2 years of college education (any course)
• Amenable to work on-site in [Insert City/Location]
• Willing to work on a shifting schedule, including weekends and holidays
• Excellent English communication skills (verbal and written)
• Strong interpersonal and problem-solving skills
• Sales experience is a plus, but not required

We offer competitive compensation and a range of benefits to support your growth and well-being:

• Competitive salary packages
• Health Maintenance Organization coverage starting on Day 1
• Performance-based incentives
• Paid training and opportunities for career advancement
• Life insurance and company-sponsored events
• 13th month pay and other supplemental bonuses