Operation Manager
Manila, National Capital Region
Posted 7 days ago
- Company:
- Neksjob Philippines
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
The Operations Manager is responsible for overseeing day-to-day operations, ensuring efficiency, quality, and alignment with strategic goals. This role is essential for driving operational excellence in a BPO environment, leading teams, and implementing scalable processes.
Key Responsibilities:
Operations Oversight: Lead the operations team and ensure service levels are met.
Process Management: Design and implement workflow improvements.
Staff Management: Coach and guide teams to achieve targets.
Reporting: Monitor KPIs and prepare performance reports.
Client Relations: Communicate with clients to ensure satisfaction and resolve issues.
Qualifications:
3–5 years in an operations management role in a BPO or similar industry
Strong leadership and organizational skills
Excellent communication and client management skills
Proven ability to manage large teams
- Salary:
- ₱120,000.00 Monthly
